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Claims
How to file a claim?
Need help filing a claim?
The following documents will be required when submitting for claims:
Medical Leave
- NRIC
- Medical Certificates
- Medical Reports with Diagnosis
- Referral Letters
Hospitalisation Leave
- NRIC
- Medical Certificates
- Medical Reports with Diagnosis
- Referral Letters
- Inpatient Discharge Summary
- Operation Records (For Surgeries)
- Hospital Medical Bills
Frequently Asked Questions (FLEP Claim)
You will receive a claim submission email to inform you of your successful claim submission.
Our claims processing team will begin processing your claim immediately and you may see the status of your claim by logging into Gigacover’s web portal here.
We may contact you if more information is needed to process your claim.
You can log into Gigacover’s web portal here to check your claim status.
If you’re concerned about the status of your claim, you can always email us at [email protected] or contact us on Whatsapp, and we’ll respond to you as soon as we can.
You will receive your claim payout via the payment option you have indicated when submitting your claim through Gigacover’s web portal.
Some exclusions that will not be claimable includes hospitalization or medical leave caused by:
- Pre-existing conditions
- Congenital conditions
- Pregnancy, childbirth, abortion, miscarriage, or any complications thereof
- Wisdom tooth extraction
- Mental and nervous disorders
- Intoxication or breaking the law
The following documents will be required when submitting for claims:
All Group Personal Accident Claims
- Policyholder’s driving license and NRIC
- Certificate of Motor Insurance
- Rental Contract
- GIA Accident Report
- Police Report (if applicable)
- Proof of Payment to the rental company (if excess was paid)
- Original Repair Invoice
- Colour photographs showing damages of the car
- Colour photographs showing the car after repaired
Frequently Asked Questions (GPA Claim)
You will receive a claim submission email to inform you of your successful claim submission.
Our claims processing team will begin processing your claim immediately and you may see the status of your claim by logging into Gigacover’s web portal here.
We may contact you if more information is needed to process your claim.
You can log into Gigacover’s web portal here to check your claim status.
If you’re concerned about the status of your claim, you can always email us at [email protected] or contact us on Whatsapp, and we’ll respond to you as soon as we can.
You will receive your claim payout via the payment option you have indicated when submitting your claim through Gigacover’s web portal.