Claims

How to file a claim?

Sign into your account using Gigacover’s Web Portal and go to the Claims page.
Click submit a claim.
Choose your type of claim.
Upload or fill up the claim requirements and details.
Input your e-wallet details.
Input your e-wallet details.

Need help filing a claim?

Click on the specific product to learn more!

The following documents will be required when submitting for claims:

Medical Leave
  • NRIC
  • Medical Certificates
  • Medical Reports with Diagnosis
  • Referral Letters
  • Tax Invoice and 90-Day Income Statements
Hospitalisation Leave
  • NRIC
  • Medical Certificates
  • Medical Reports with Diagnosis
  • Referral Letters
  • Inpatient Discharge Summary
  • Operation Records (For Surgeries)
  • Hospital Medical Bills
  • Tax Invoice and 90-Day Income Statements

Frequently Asked Questions (FLEP Claim)

The following documents will be required when submitting for claims:

Section 1 (Own Damage) Claims
  • Policyholder’s driving license and NRIC
  • Certificate of Motor Insurance
  • Rental Contract
  • GIA Accident Report
  • Police Report (if applicable)
  • Proof of Payment to the rental company (if excess was paid)
  • Original Repair Invoice
  • Colour photographs showing damages of the car
  • Colour photographs showing the car after repaired
Section 2 (3rd Party) Claims
  • Policyholder’s driving license and NRIC
  • Certificate of Motor Insurance
  • Rental Contract
  • GIA Accident Report
  • Police Report (if applicable)
  • Discharge Voucher from primary insurer
  • Proof of excess paid to primary insurer

Frequently Asked Questions (CDW Claim)

The following documents will be required when submitting for claims:

All Group Personal Accident Claims
  • NRIC
  • Medical Reports with Diagnosis
  • Referral Letters
  • Inpatient Discharge Summary
  • Hospital Medical Bill

Frequently Asked Questions (GPA Claim)

The Critical Illness Claim Form will need to be completed by your doctor or your hospital’s Medical Reports Office (MRO) and submitted together with the mandatory documents.

The following documents will be required when submitting for claims:

All Critical Illness Claims
  • NRIC
  • Attending Physician Statement (APS)
  • Inpatient Discharge Summary
  • Laboratory Reports*

*E.g. Histopathology Report for Cancer Claim, MRI/CT/PET Scan for Stroke Claim, ECG/ Cardiac Enzymes & Troponin Test results for Heart Attack Claim, Operation Report for Coronary Artery Bypass Claim

Frequently Asked Questions (CI Claim)

What to do when an accident involving a third party happens?

Step 1

Seek medical assistance for both you and the third party, if necessary

Step 2

Prepare all the necessary documents required for submitting claims

Step 3

Submit your claim and wait for it to be processed

Frequently Asked Questions (TPL Claim)

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