For Car Owners: We will reimburse your participation fee/deductible, and your own medical expenses (only if caused by the accident), capped at the maximum benefit amount you choose.
For renters: We will reimburse the damage costs and medical expenses, capped at the maximum benefit amount you choose.
What is covered by Biyahe Buddy reimbursement?
No. Biyahe Buddy will coordinate with our partner rental companies to provide fast and seamless vehicle transfer services. However, the customer will still need to cover the rental cost of the replacement vehicle.
Who is eligible to purchase Biyahe Buddy?
Biyahe Buddy can be purchased by anyone who holds a valid driver's license.
What do I need to claim my benefit?
For Car Owners: You must provide you, driver's license, Letter of Authority (LOA), photos of the damaged vehicle, proof of payment, and official receipts of other related expenses.
For Renters: You must provide your driver's license, proof of payment, photos of the vehicle before and after the damage, and official receipts of other related expenses.
How many times can I claim my benefits?
You can file multiple claims as long as the incidents occur within your coverage period and your chosen maximum benefit limit has not been exhausted.
How can I claim my benefit?
Simply log into our website at https://app.gigacover.com/ph/login, navigate to the "My Benefits" section, and submit your reimbursement request.
Can I claim participation fee reduction even if I don't have motor insurance?
No. However, we can still cover the damage costs and medical expenses you incurred.
What are covered by the maximum benefit?
For Car Owners: We will reimburse your participation fee/deductible, and your own medical expenses (only if caused by the accident), capped at your chosen maximum benefit.
For Renters: We will reimburse the damage costs and medical expenses, capped at your chosen maximum benefit.
What does maximum reimbursement mean?
It is the absolute maximum amount we will reimburse you in the event of an accident or incident during your coverage period.
How long does it take to process reimbursement?
It will take 2 to 3 working days, this timeline may be extended if further clarifications or documents are needed
How long does it take to replace the vehicle?
It typically takes an hour or less, depending on your current location and availability of replacement vehicle.
What are the acceptable reasons for replacement of vehicles?
Vehicle replacement assistance applies only to customers who require emergency transit due to an accident or a dead battery.
What are the exclusions of maximum reimbursement?
Incidents that occur outside of your coverage period
Vehicle depreciation costs
Medical expense that did not happen due to vehicle accident
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