If you’re concerned about the status of your claim, you can always email us at hey@gigacover.com or contact us on Whatsapp, and we’ll respond to you as soon as we can.
How will I receive my claims payout?
You will receive your claim payout via the payment option you have indicated upon claims submission.
Motor Excess Reduction Collision Damage Waiver
Who can purchase Gigacover MER/CDW?
Gigacover CDW is made for both vehicle owners and private hire drivers in Singapore who rent their passenger motor vehicles from rental companies.
The insured should have a valid driver’s license or Taxi Driver’s Vocational Licence (TDVL) or Private Hire Car Driver’s Vocational Licence (PDVL).
How do I know what level of excess coverage I should select?
Section 1 (Own Damage) Excess The amount you pay towards the repair or replacement of your own vehicle following an accident, fire, or theft.
Section 2 (Third-Party) Excess The amount you pay toward claims made against you by others. This covers costs related to damaging someone else's property (like their car or a guardrail) or causing bodily injury to third parties.
Combined (All Risks) Excess The maximum total amount you pay for a single accident that involves both damage to your vehicle and claims from a third party. This "caps" your total out-of-pocket expense for the entire incident.
You should select a level of coverage for CDW that is the same as that of the excess indicated: - in your rental contract (if you are renting, not the vehicle owner) - in your primary motor insurance certificate (if you are the vehicle owner).
You should not purchase a CDW policy with different excess than what is stated in your rental contract or primary motor insurance certificate. If you do, the insurer reserves the right to make claims payouts with their own discretion.
e.g. If your rental contract states that: your Section 1 (Own Damage) excess is $1500, and your Section 2 (3rd Party) excess is $2000,Y Then you should select CDW excess of Section 1 = $1500 / Section 2 = $2000
e.g. If your rental contract states that: Combined (All Risk) excess is $2,500 Then you should select "Combined Excess" of $2,500.Do not select Section1 or Section2.
If you are unsure, do contact us for assistance before purchasing.
Can I change the excess levels that are being covered?
For businesses, log into your dashboard at https://group.gigacover.com For individuals, log into your application at https://app.gigacover.com/sg/login
Click on "claims" and proceed to submit a claim. You will be asked for various details and supporting documents, which are listed below.
For All Claims: - Certificate of Motor Insurance - Rental Agreement - GIA Report - Copy of NRIC & Driving License
For Section I:
- Tax Invoice/ Receipt for Proof of Excess paid - Original repair invoice & photos (Within Excess) - Photos after repair of OI vehicle
For Section II:
- Settlement Confirmation/Discharge Voucher/Recovery Letter from Primary Insurer - Proof of payment of excess to the insurer
If you’re concerned about the status of your claim, you can always email us at hey@gigacover.com or contact us on Whatsapp, and we’ll respond to you as soon as we can.
What are some exclusions that do not qualify to be claimed?
To keep premiums affordable for most customers, and to minimize abuse and fraud, some exclusions apply. Some key examples (non-exhaustive) of exclusions that will not be claimable include:
If your accident happens outside of Singapore
If the accident happened before the start of your policy coverage
If you are the insured party but were not the driver of the vehicle that got into the accident
If you bought a policy with MORE coverage than the maximum excess liability stated on your rental contract
What is the definition for Young & Inexperienced Driver?
For MER and CDW, young & inexperienced drivers (YIDs) are those who are younger than 24 years old and/or have less than 2 years of driving experience. Do inform us if YIDs are driving your vehicles as there is additional premium loading to cover them.
Personal Accident
What are the components and benefits offered?
Sum Insured: If the insured dies or loses a body part, the lump sum payout will follow the policy wording by percentage.
Death Benefit: Payout is 100% from the base plan sum assured.
Medical Reimbursement: In the event, the insured is admitted for accident-related reimbursement of medical treatment costs with a maximum claim of $2,000.
What are the claim requirements?
Complete and submit online the claims form on Gigacover’s website with the following supporting documents:
Medical Memo and Bill
Policy Report (if any)
Death Certificate (in event of death)
The insurer reserves the right to request more information or supporting documentation to process the claim.
